Age Verification
Calgary Casino is for players aged 19 and over. We confirm your age before your first deposit and close any account that belongs to a minor.
Restricting play to adults 19+
1.1 Opening an account, depositing and playing all require you to be at least 19. This covers every game, free spins, promotions and free-to-play features.
1.2 Anyone younger cannot hold an account, even with a parent's permission.
1.3 Giving a false date of birth breaks our Terms & Conditions.
Checking your age
2.1 Registration asks for your date of birth. If the date shows you are under 19, sign-up cannot continue.
2.2 Before any deposit, we run identity and location checks that match your details against trusted third-party data.
2.3 If your age cannot be confirmed electronically, we request a photo ID such as a driver's licence or Canadian passport before the account can be funded.
2.4 We can repeat these checks later, especially when something on the account suggests a minor may be using it.
Using parental controls and filtering tools
3.1 Computers, phones, tablets and game consoles all include parental controls as standard. Turn them on to limit which apps can be used, block unsuitable websites and ask for a password before anything is bought.
3.2 Filtering software can block gambling sites on every device in your home.
3.3 Many home routers can also block whole categories of websites across the network.
3.4 Talk with children about gambling, and explain why the age limit exists.
Acting when we find a minor
4.1 Any account we suspect is held or used by someone under 19 is suspended immediately.
4.2 We then request documents to establish the age of the person behind the account.
4.3 If we confirm a minor has played:
- the account is closed
- all winnings are void
- every deposit is refunded to the payment method it came from
- we may inform the owner of that payment method
4.4 We take steps to stop the same person registering again.
Keeping minors safe on shared devices
5.1 Log out whenever you stop playing, and never leave a device unattended while the casino is open on it.
5.2 Keep your Calgary Casino password out of your browser's saved passwords.
5.3 Set up separate user profiles and a screen lock on any device children can reach.
5.4 Keep payment cards, e-wallet logins and banking details away from children.
5.5 Never let a child watch or help while you play.
Contacting us
6.1 To tell us about a possible underage account, email [email protected] with the account name or email address, if you know it. We treat every message in confidence.
6.2 For other questions about age checks, email [email protected]. We reply by email.
6.3 Our Responsible Gaming page lists free help organisations for anyone affected by gambling.