Help Centre
Keep play fun. Your account settings include our safer play tools. Change them any time, or email us if you need support.
Which deposit methods can I use, and how much do I need to start?
You can deposit with Interac e-Transfer, Mastercard, Visa, Apple Pay, PayPal, Online Banking / Trustly, Paysafecard, MuchBetter, Skrill or Bank Wire / Transfer. Deposits start at C$10.
Are there any fees?
None. Every deposit and withdrawal is free of fees.
Is there a mobile version?
Yes. The full HTML5 site runs in any phone or desktop browser. You can also download our iOS casino app, or get the Android app from Google Play.
How quickly will my withdrawal reach me?
Most withdrawals arrive in 1 to 4 hours, and bank wire can take up to 12 hours. The minimum withdrawal is C$20, and the monthly limit is C$10 000.
How can I have my account closed?
Go to your account settings and select self-exclusion or account closure, or email our support team and we will close the account for you.
How does the welcome offer work?
Sign up and get 50 free spins with no deposit needed. Free spin winnings must be wagered 5x, with a maximum cashout of C$100. Deposit bonuses carry a 25x wagering requirement on the deposit, on eligible games only, and table games contribute 8% toward it.
Which documents do I need to provide, and when?
We check your identity (KYC) and location ahead of your first deposit. An email will list the ID and proof-of-address documents we need, and you can upload them straight from your account.
What are Calgary Originals games?
Calgary Originals is our own line of games, available only at Calgary Casino. You will find them in their own row in the lobby.
Stay in control
- Set caps on your deposits, wagers and stakes.
- Time reminders and reality checks while you play.
- Need a pause? Set a cooling-off break lasting anywhere from 24 hours to 6 weeks.
- Opt for self-exclusion, or close your account permanently.
- Take a quick self-check quiz on your playing habits.
- Deposits are switched on only after we confirm your identity (KYC) and your playing location.
- A lower limit applies immediately, while a higher one takes effect after 24 hours.