Privacy Policy
This page describes the personal information Calgary Casino holds about you and how we look after it. It also covers who we share it with and the choices open to you.
Collecting your information
1.1 We collect what you give us at registration and during verification: your name, birth date, home address, email, phone number and identity documents.
1.2 We record payment details, deposits, withdrawals, bets and game history.
1.3 We collect technical data automatically, such as your IP address, location for geolocation checks, device and browser details, and how you use our site.
1.4 We keep copies of messages you send to our support team.
Relying on legal grounds
2.1 We use your information when we need it to provide our service, when Canadian rules on anti-money laundering and on age and identity checks require it, when you have given consent, or when we have a legitimate interest such as preventing fraud.
Sharing with others
3.1 We share information only where needed with:
- payment processors handling your deposits and cash-outs
- providers that check your identity, age and location
- game providers, hosting and email services that help run our site
- authorities, when required by law
3.2 Your information is never sold.
Protecting minors
4.1 Our service is for adults aged 19 and over only. If we find that a minor holds an account, we close it and handle its data as described on our Age Verification page.
Using cookies
5.1 Our use of cookies and the settings you can change are described on our About Cookies page.
Transferring data outside Canada
6.1 Certain partners of ours process data in other countries. Our contracts oblige them to safeguard it at a level comparable to Canadian law.
6.2 Where information is stored abroad, local authorities may access it under the laws of that country.
Updating this policy
7.1 This page is updated whenever our practices or legal duties change. Important updates are sent to you by email or shown at your next login, and the date at the top marks the current version.
Keeping it secure
8.1 We use encrypted connections, restricted staff access and secure storage to guard your information.
8.2 Choose a strong password and contact us straight away if you suspect someone else has accessed your account.
Retaining your information
9.1 We keep your information while your account remains open. Once it is closed, we retain data only for the period required by Canadian tax, accounting and anti-money laundering rules, then delete or anonymize it.
Choosing your marketing
10.1 We send Promotions and Calgary Rewards news only to players who opt in. You can unsubscribe through your account settings or with the link in any email we send.
10.2 Service messages about your account and payments are still sent, as they are needed to run your account.
Exercising your rights
11.1 You may request that we:
- give you a copy of the information we hold
- fix any incorrect or outdated details
- erase any information we are not legally obliged to keep
- stop the use of your information for a specific purpose
11.2 Before acting on a request, we might have to verify who you are. The law requires us to retain some data even when you ask for deletion.
Explaining why we use it
12.1 Your information lets us run your account, process payments, confirm your identity, age and location, keep games fair, stop fraud and money laundering, support Responsible Gaming tools, reply to your emails and, if you consent, send you offers.
Contacting us about privacy
13.1 Send privacy questions and requests to [email protected]. We handle these by email only.