KYC & AML Policy
Calgary Casino confirms your identity, age and location before any deposit or withdrawal. This protects your account and helps us meet Canadian anti-money laundering, age and identity requirements.
Explaining why we verify
1.1 You can register only if gambling is legal under the laws of your jurisdiction. We follow Canadian rules on anti-money laundering, identity checks and minimum age.
1.2 We verify players to prevent underage play, fraud, the use of stolen payment methods and any attempt to launder criminal money through our games.
1.3 Identity and location checks run before any deposit is accepted.
Monitoring accounts over time
2.1 Our checks continue after sign-up. We look at deposit and withdrawal patterns, the amount played compared with the amount deposited, changes of payment method and logins from new locations.
2.2 We may request updated documents when an ID expires or when account activity changes.
2.3 We pay withdrawals only to methods held in your own name: Interac e-Transfer, Visa, Apple Pay, Online Banking / Trustly, Bank Wire / Transfer or Skrill.
Handling failed checks
3.1 If we cannot confirm your details, withdrawals are paused and play is restricted until the matter is settled.
3.2 We close any account where documents are fake or edited, or where the account holder is not the person using it. Any remaining balance is handled under our Terms & Conditions and Canadian law.
3.3 We may decline any transaction we believe is linked to fraud or money laundering.
Confirming source of funds
4.1 When the amounts you deposit or the pattern of your play call for it, we ask where your money comes from.
4.2 Suitable evidence includes recent payslips, bank statements, tax documents, or papers showing a sale of property, an inheritance or a business income.
4.3 Both deposits and cash-outs remain on hold until we are satisfied with the evidence.
Checking identity and age
5.1 At registration, enter your full name as shown on your ID, along with your home address and date of birth. The minimum age is 19.
5.2 Where we cannot confirm your details electronically, we request:
- Identity: a driver's licence, a Canadian passport or a provincial identity card, in date and showing your photo
- Address: a recent bank statement, utility bill or letter from a government body that shows your name and home address
- Payment: a photo of the front of your card with the middle numbers covered, or a screenshot of your bank or e-wallet account that shows your name
5.3 Send clear colour copies showing all four corners. We do not accept cropped or edited files.
Screening against sanctions lists and for politically exposed persons
6.1 We screen every player at registration, and again over time, against Canadian and international sanctions lists.
6.2 Enhanced checks apply to politically exposed persons and to their relatives and close associates, and their accounts need senior management approval.
6.3 We do not open or keep accounts for sanctioned persons.
Keeping records and reporting
7.1 We keep identity documents and transaction records for the full period required by Canadian law. Details on how we store and protect them are in our Privacy Policy.
7.2 Where the law requires it, we pass on suspicious transactions and other reportable activity to the Canadian authorities.
7.3 Legally, we cannot inform a player if we have filed a report concerning them.
Contacting us
8.1 Documents can be uploaded through your account or sent by email to [email protected].
8.2 For questions about verification or a paused withdrawal, email [email protected]. We reply by email.